Futura Genetics takes several steps to ensure your complete privacy and security of genetic data you don’t want to share with anyone. Personal information and genetic data are stored in physically separate computing environments. We use encrypted and secure servers throughout Europe. Software, hardware and physical security measures are taken to protect the computers where customer data is stored.
Futura Genetics is complying with all the regulations and has all the certificates necessary.
We realize that it is super important to protect one’s privacy. Especially in this era when everything about us is basically online. That’s why we are extra cautious about data security.
We take 7 steps to ensure that your DNA test is yours and yours only:
1. We provide absolutely no private information via email or phone.
When you need to solve a problem or a question, you are asked to confirm your identity by providing your unique barcode, order number, name and email address. Your enquiry is answered by a manager. Very few people at Futura have access to the health reports. We use robust authentication methods to access our systems. You are informed about the whole process and what happens to your sample.
For example, you get a notification when your sample is successfully registered. The same applies to any case of error that might appear, and you are immediately informed about it. To get to your private data, you have to log in to the members area. It is entirely up to you how long you want to keep your profile active. Also, you can track your sample in this area. Once it is ready, you get a notification again.
2. The kit is anonymous. It only has a barcode on it.
There is no real life connection between you as a person and your sample. Genetic and personal information (registration, name, address) are stored separately. The barcode is used throughout the whole ordering process and no third party and low level workers have access to any information related to it. And it is you who does the registration of it.
Registration is another security measurement. Your personal information is assigned a randomized customer identification number for identification and customer support services. When the sample with your saliva reaches the lab, it has no labels with your personal data on it. We take pride in handling this genetic data very carefully and it is stored temporarily under very rigorous encryption keys.
3. We use firewalls to protect payment procedure.
Credit card data are protected by the latest technology. At the time of payment the customer is still in an encrypted and secure page, which he can verify with the green lock icon on the top left of the website. This means that the website is following all measures to prevent any breaches. We do not store your credit card details.
4. We give no information about yourself to any insurance company.
The test results are for your eyes only unless you decide differently. You can use that information, for example, to consult with your doctor.
Your genetic information is not directly associated with your personal information. It is stored in our secure database and maintained to facilitate client's requests for replacing lost reports. Should you wish us to permanently delete your personal data from our customer database, we will do so upon your request.
5. The kit is delivered to you by professionals.
We collaborate with the best delivery services there are. UPC or DPD guys deliver the kit into your hands. It is safely packed in a box.
6. Your DNA sample is destroyed after the test is done.
Your DNA sample will not be used for any other genetic testing besides those you ordered. Once the test is ready and confirmed, your genetic information is no longer kept in our laboratory. We don’t store your DNA sample longer than necessary. The European Law directs to store the DNA samples up to 6 months (maximum). Because science is developing all the time, this may change in the future. If it does, will we need your consent to reuse the sample for any further analysis.
7. We use the latest means of data protection.
We use SSL Encryption to communicate with servers. This means that a certified third party verified our identity and our work and certifies that our communication is encrypted and people cannot "eavesdrop" on any textual communication on our website. One of the most important components of online business is creating a trusted environment where potential customers feel confident in making purchases. Browsers give visual cues, such as a lock icon or a green bar, to help visitors know when their connection is secured.
We do not share your DNA test results with anybody outside the laboratory. Not even people in the lab can connect the sample with you. All they can see is the barcode. And that’s it. Neither the sample nor the results go to the third parties. Insurance including. Futura Genetics follows the General Data Protection Regulation.
At Futura Genetics, you have a choice not to get the whole story. Why is that? With particular diseases like Alzheimer’s disease, one cannot do much about it. Some people prefer “ignorance is bliss” approach in cases they think it is lost anyway. We give you this option. You can choose not to see the results of Alzheimer’s disease in your health report during registration.
However: We strongly recommend to get checked for Alzheimer’s disease. As you can find in your health report, even Alzheimer can be postponed when you engage prevention in time.
Children and under-age adolescents can also be tested. Their parents will create an account for them so they can log in.
"It is important for us that you feel relaxed and safe. That’s why our company’s politics are transparent. On the contrary, any personal information are subject to the highest levels of data protection. Your privacy is our legacy."
– Auro Pontes, CEO at Futura Genetics
Beware: Data breaching is a real threat. Protect your delicate data, take a DNA test at Futura Genetics! It is both the smartest as well as the safest thing you ever do for your health.
Posted on: 26/09/2016